QUALITY OF WORK PERMITS SERVICING UNDER SECTION 9 FOR COMBODIAN, LAOS AND MYANMAR’S ALIENATE WORKERS OF PRACHUAP KHIRI KHAN PROVINCIAL EMPLOYMENT OFFICE

Abstract

The purposes of this research were to study the quality of work permits servicing; compare the opinions of service receivers on quality of work permits servicing classified by types of business; examine the process of work permits servicing; and study the problems and recommend the guidance for improving the quality of work permits servicing. This research adopted quantitative and qualitative approach. Population consisted of 350 business representatives from agricultural and livestock, marine fisheries and continuance agriculture businesses in Prachuap Khiri Khan Province, who applied for work permit of their workers; and the officials working in PrachuapKhiri Khan Provincial Employment Office. Samples were 187 business representatives obtained via Yamane formula, proportion and simple random sampling were applied; and 4 officials responsible for work permit service, with the application of purposive sampling. Instrument used were questionnaires, observations and semi-structured interview. Statistical tools employed were frequency, percentage, mean, standard deviation, One-way ANOVA, LSD, and content analysis. The research findings were quality of the work permits servicing in the overall view, was at a high level, with the highest mean on equality of service; when compared the opinions on quality of services, differences were found among opinions of samples on equality, punctuality, sufficiency, and progress aspects at 0.05 level of statistical significance; the process of work permits servicing under section 9, had 5 steps; and major process problems were complexity in data recording and inefficient database system, the improvement recommended were ; database system should be improved so as to provide more updated information, also, modern office equipment should be installed to foster the efficiency of service delivery.