THE SYNTHESIS MODEL OF KNOWLEDGE MANAGEMENT SYSTEM IN THE INFORMATION TECHNOLOGY SERVICES AT HIGHER EDUCATION

Abstract

This research has an intention to study about elements and the Knowledge Management System (KMS), in order to bringing about a tendency of building a synthesis model of knowledge management system in the information technology services at higher education, by studying elements and process of knowledge management system from the tendency of professionals and some well-known organizations in knowledge management. Then arrange and group those who are similar the most and use them to survey in 5 levels regarding opinions of the professionals who manage in departments involving the career of the information technology in universities. From studying, it is realized that there are totally 7 popular elements to be using. The most important elements according to opinions of professionals are including; leadership & strategies, procedure of knowledge management, executors, information technology and communication. Important elements are source of knowledge and organizational culture. And neutral important element is evaluation. And there are 8 steps of procedure of the knowledge management which are widely using. The most important procedure according to the opinions of professionals are; conveyance & dissemination of knowledge, constructivist learning, sharing & exchanging, improvement and appliance. The important procedure of knowledge management consequently are; knowledge acquisition, storage & retrieval and indication of knowledge. Procedure of knowledge management from what have been studying is to be using to create a model of a new knowledge management. We can use it to manage the body of knowledge of the information technology services at higher education effectively.