| dc.description.abstract | Schools, colleges and universities are in a unique position not only to impart knowledge
to students and sharpen their cognitive abilities, but to assist those who may experience personal
problems (social, mental, or difficulties with their studies). Thus, counselling services have
become an important service and has become a part of a multi-tiered sytem. However, there are
some studies which report that not all students support these counselling service. Such studies
tend to be rare. Using the theory of planned behavior as the theoretical base, this present study
considers four mediating roles: subjective norm, student satisfaction, self-esteem, and burnout
reduction. Apart from student satisfaction, Sobel, Aorian and Goodman provided statistical
evidence to support the importance of a mediating role. As student satisfaction is an affective
or subjective state, the mediator role can become difficult. Academic counselling service
personnel can significantly leverage the performance of their counselling services, and thus,
affect attitudes towards those services. | en_US |
