Relationship between Public Service of Standard and Local Governance of Town Municipalities Administration in Thailand

Abstract

The objectives of the study are; to study standard practices of public service in town municipality administration; to study the core concept of good governance of local governance in Thailand; to study the relationship between standard practices of public service in town municipality administration and local governance in Thailand; and to create the model of standard practices of public service in town municipality administration for achieving the local governance in Thailand. The scope of this study aimed at 142 town municipalities in Thailand. researcher employed 2 tools for collecting data; questionnaire and literature review. The Questionnaire was completed by interviewing municipal mayors and clerks, and literature review was completed by assessing 284 annual reports of municipality. The Research methodologies were qualitative and quantitative methods. The Qualitative method was in-depth interviewing in the fields, reviewing official documents, and observing the administration on standard practices of public service in town municipality administration and local governance in Thailand. The Quantitative analysis was employed Canonical Correlation and Path Analysis for testing hypotheses The result of statistical analysis showed that standard practices of public service in town municipality administration had a strong relationship with the achievement of local governance. This service standard particularly related with infrastructure, supported quality of life, and supported art, culture, and travel activity. Also, the service standard related in 3 core concept of local governance to reduced operational process, improve mission of municipality, and evaluate the operation. From these results, the model of town municipality administration could be created for local governance. Path analysis was employed to develop the model, which created new knowledge and the solution for stimulating the role of administration in local governance based on the standard of infrastructure and quality of life supported. The result of this standard administration could lead to the satisfaction of people in local areas. The satisfaction was an important part for town municipality administration to affectively achieve those 3 core concepts.