Operation Effectiveness of Asset Management Department, State Railway of Thailand

Abstract

This study was about the asset management of the State Railway of Thailand with the purposes 1) to study the management process 2) to study the level of management effectiveness and 3) to sack the guidelines for improving the management toward effectiveness. The research adopted mixed method research design. Regarding quantitative aspect, data were collected from 48 personnel by using a questionnaire. The qualitative data were collected form interviewing 10 key informants. Data were analyzed with percentage, mean, standard deviation, and content analysis. The study found that: 1) Regarding management process the aspect of commanding, coordinating, planning, and organizing was generally at a moderate level 2) Overall management effectiveness was at a moderate high level and 3) The guidelines for improving management toward effectiveness were to adjust aspect of organizational structure division of work; developing one-stop service operation; organizing large and proportional work space; setting systematic document storage and easy for sharing between departments; and applying private sector concepts for organization’s utmost benefit.