GUIDELINES TO PROVIDE TRAINING FOR HOTEL STAFF : A CASE STUDY OF HOTELS IN CENTRAL PROVINCE 2

Abstract

This survey research aimed to investigate the opinions of hotel staff on the process of organizing trainings, as well as factors influencing the training organization. The study used survey as the tool to collect data from personnel working in small- and medium-sized three-star hotels and resorts in provinces of the lower central region 2. A total of 400 staff was recruited using stratified sampling, and descriptive and inferential statistics, including percentage, average, standard deviation, t-test, One-way Analysis of Variance, and Pearson’s Correlation Coefficient, was analyzed. The results from this study indicated that the staff rated all five processes of training organization, which included analysis of demand for training, objectives setting, program writing and plan-making, execution, and evaluation of the training as high. It was also found that gender, education, and work experience had no effect on the opinions of the staff towards these training organization processes. However, there were statistically significant positive correlations between the three factors within the organization – which are organizational culture, structure, and leadership – and the training organization (p < 0.05). The order of correlation strength from highest to lowest was organizational culture, organizational leadership, and organizational structure (r = 0.708, 0.695, and 0.646, respectively). The outcome of this study can be used to improve the appropriateness and efficiency of training organization for hotel personnel in the future.