Show simple item record

dc.contributor.authorLaddawan Buaklueaben_US
dc.date.accessioned2023-01-24T03:47:58Z
dc.date.available2023-01-24T03:47:58Z
dc.date.issued2019
dc.identifier.urihttp://repository.rmutr.ac.th/123456789/1563
dc.identifier.urihttp://localhost:8080/xmlui/handle/123456789/1563
dc.description.abstractThe purposes of this study were to compare users’ satisfaction in the issuance services of national identification cards in the upper southern region; to investigate influencing factors of the satisfaction with the issuance services of national identification cards in the upper southern region; and to examine influencing factors of opportunities for repeats in the use of the issuance services of national identification cards in the upper southern region. The American Customer Satisfaction Index was employed as a conceptual framework. In this quantitative study, data were collected by questionnaires. The sample was obtained through a stratified random sampling to include 409 service users who employed the issuance services of national identification cards in the upper southern region. The data were analyzed by a bivariate analysis, a regression model, and an ordered probit model. Results revealed that users of the issuance services of national identification cards in Organization A demonstrated higher service satisfaction than those of the Organization B with statistical significance; the influencing factors of the satisfaction with the issuance services of national identification cards with statistical significance included expectation, quality perception, value perception, and image; and the influencing factors of opportunities for users to repeat the use of the issuance services of national identification cards in the upper southern region with statistical significance included satisfaction and complaint reporting.en_US
dc.language.isoTHen_US
dc.publisherRajamangala University Of Technology Rattanakosinen_US
dc.subjectImageen_US
dc.subjectNational Identification Carden_US
dc.subjectAmerican Customer Satisfaction Indexen_US
dc.titleSERVICE QUALITY IN ISSUING NATIONAL IDENTIFICATION CARDS AND SERVICE USERS’ SATISFACTION IN THE UPPER SOUTHERN REGIONen_US
dc.title.alternativeคุณภาพในการให้บริการทำบัตรประจำตัวประชาชน และความพึงพอใจของผู้รับบริการในเขตภาคใต้ตอนบนen_US
dc.typeIndependent Studyen_US


Files in this item

Thumbnail

This item appears in the following Collection(s)

Show simple item record